Servicing Department
Going through the mortgage purchase or refinance process can sometimes be scary. It’s for this reason that you’ll want a mortgage company in your corner to take you through the twists and turns of each part of the process. You want the advantages that come from years of experience, with company qualities like customer service, convenience and access to technology, to name a few.
One important factor to consider when selecting a mortgage company is whether it services loans. A mortgage company that will service your loan after you close can be a huge benefit, but you have to know what to look for.
What Is Mortgage Servicing?
Your mortgage servicer manages your mortgage from just after closing until the loan is paid off. A few responsibilities of in house servicing include:
- Collecting monthly payments
- Maintaining records of payments and loan balances
- Providing timely communication
- Paying taxes, as well as homeowners and (if applicable) mortgage insurance
- Overseeing the escrow
- Following up on delinquencies
1st 2nd Mortgage Co. is both a mortgage originator – responsible for lending you the money to finance your mortgage – and a servicer, managing the payments until your loan is paid off. Instead of the relationship ending at the closing table, you’ll receive outstanding service throughout the life of your loan.
Now that we’ve distinguished the difference between a mortgage lender and a servicer, let’s examine the qualities you should look for when choosing a mortgage company for your loan:
Fewer Servicing Fees
1st 2nd Mortgage charges fewer servicing fees than most other servicers.
Multiple Payment Options
Convenience is an important factor when comparing different mortgage lenders and servicers.
On top of checking out the servicing fees, you’ll want to explore the payment options provided by the servicer in question, such as over-the-phone payments and recurring payment schedules.
Technology
When life gets busy, sometimes it’s hard to keep up with all the paperwork and payments that come with getting a mortgage. At 1st 2nd Mortgage, you have access to a personal online account, allowing you the ability to:
- Make and manage your payments
- View your tax and insurance payment history (if you have an escrow account)
- View your loan information
- Access your mortgage documents
- Easily view and keep track of your home’s equity
- See your neighborhood’s home values along with other tools and resources
Make payments online
It’s the 21st century, and it’s important for your mortgage company to recognize the value and convenience that can come with access to top-notch technology.
Client Experience
When searching for a mortgage company, you’ll want to choose one that goes above and beyond what’s typically expected during the home buying process. You’ll also want a company that cares about its clients.
We are obsessed with finding a better way and improving your experience. As an example, we recently made several changes to simplify our process for clients dealing with open homeowners insurance claims. These should enable you to move forward faster.
Ready To Get Started?
Get in touch to service a loan today.